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If you are having problems watching your stream, try the following to configure your QuickTime player
correctly for your network.
Configuring Your Connection
Your selection determines the stream that QuickTime will try to get from the server. If you have too high a speed selected, data will be lost and the
stream you receive may not be viewable on your machine.
Mac OS X
1) Open the "QuickTime Preferences" pane in the "System Preferences."
2) Click on the "Connection" tab.
3) Select your connection speed from the "Connection Speed" drop-down menu.
For example, if you have a modem connection at 56k, choose "56 Kbps
Modem/ISDN" from the menu.
4) Quit "System Preferences."
5) Close the window in QuickTime with the open stream.
6) Click on the link to the stream again to view the effect of your changes.
Windows
1) Open the "QuickTime Player."
2) From the "Edit" menu, select "QuickTime Preferences" from "Preferences."
3) Select "Connection Speed" from the drop-down menu.
4) Select your connection speed from the drop-down menu. For example, if you
have a modem connection at 56k, choose "56 Kbps Modem/ISDN" from the menu.
5) Close the window.
6) Close the window in QuickTime with the open stream.
7) Click on the link to the stream again to view the effect of your changes.

Dealing with other Streaming Issues

In addition to streaming using RTSP/RTP standards-based transport, QuickTime
can also use HTTP as a transport for streaming. This is a good thing to try
if you are having problems receiving a stream. While HTTP doesn1t always
provide the best streaming performance, it does allow most users behind
firewalls to receive QuickTime streams.
Firewalls are designed to protect corporate information, but they can also
prevent you from viewing QuickTime streams. This is because firewalls are
frequently configured to block data protocols that QuickTime uses for
streaming.

Mac OS X
1) Open the "QuickTime Preferences" pane in the "System Preferences."
2) Click on the "Transport Setup" button near the bottom of the window.
3) In the "Transport Protocol" drop-down, select "HTTP."
4) Click on the "OK" button and quit "System Preferences."
5) Close the window in QuickTime with the open stream.
6) Click on the link to the stream again to view the effect of your changes.

Windows
1) Open the "QuickTime Player."
2) From the "Edit" menu, select "QuickTime Preferences" from "Preferences."
3) Select "Streaming Transport" from the drop-down menu.
4) Click on the "Use HTTP" radio button in the middle of the window.
5) Close the window.
6) Close the window in QuickTime with the open stream.
7) Click on the link to the stream again to view the effect of your changes.

Elon University
Campus Box 2700
Elon, NC 27244   (800) 334-8448
Last Modified:  3/22/03
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