II-18
Instructional & Campus Technologies

 

The department of Instructional & Campus Technologies supports the mission of the university by providing the technology and staff that:

At the beginning of 2000, the academic and administrative technology groups were combined administratively to provide coordinated services that maximize resources and support for the institution.Instructional technologies consist of Academic Computing, Academic Web & Multimedia Services, Media Services, and Television Services.Campus technologies include Administrative Computing, Networking and Telecommunications, Systems Administration, and PC Support.

Computers are generally replaced on a 3-year cycle and are coordinated by the Director of Instructional & Campus Technologies in consultation with the Vice-Presidents of each area.PC Support implements computer equipment replacement.

  A.     Instructional Technologie

1.Academic Computing

a.       Vision

1.)    At the beginning of the new century, academic computing services believes that the use of technology by the students, faculty, and staff at Elon University will increase at dramatic rates. Our community will expect our classrooms, our computer labs, and our offices to provide the resources needed to further the academic and professional goals of the academic departments, the administrative offices, and the students.

2.)    We envision a training program, based on the use of individualization and one-on-one problem resolution that will promote the use of technology by all segments of the Elon community. A student technology group will provide help to faculty, staff and students as they strive to keep up with technology that will help them do their job of teaching, learning, and providing services.

3.)    Academic computing envisions more students bringing portable computers to campus, enabling access in their dorms, their classrooms, the dining areas, and the library. These portable computers may be networked without direct wire connections, enabling data acquisition from any location on campus including inside the buildings and outside under the oaks.

 

b.      Mission

Academic computing strives to create an interactive and collaborative learning environment by supporting faculty excellence in teaching and through the integration of computing and other instructional technology. The unitís mission is to empower students and faculty to use technology to promote life-long learning. To accomplish this mission and support the Elon University mission statement, academic computing services provides end-user training and support via workshops, seminars, consulting and publications.

c.       Services Provided to the Academic Community

1.)    User Assistance

Individual consultation is provided to faculty wishing to include technology in their teaching. User assistance is given for both PC and Macintosh machines.

 

2.)    Technology Workshop

Workshops are offered throughout the academic year on topics related to instructional technology. Topics include: instruction in the use of major campus software packages, using the computer as a presentation tool, and interactive learning over the Web.

3.)    Classroom Visits

Introductory lectures about the use of a particular technology or software package are provided to classes by teams from the academic computing staff, the library staff, or the media services staff. The goal is to assist faculty with incorporating technology into their curricula.

4.)    Computer Lab Management

Academic computing currently manages most lab spaces on campus. Lab management entails hiring, training, scheduling, and managing student consultants, and ensuring that adequate printing supplies are available.

5.)    Test Scoring

Academic computing provides scoring of objective-type tests completed on OMR response forms (bubble sheets). Blank response forms may be obtained from academic computing, along with a test scoring request form. When answer sheets are completed, they may be returned to academic computing for scoring. Tests are usually scored within 24 hours. Faculty who wish to score their own exams may do so; academic computing staff will train faculty to use the test scanner and software.

6.)    Web Page and Desktop Publishing Applications

Academic computing provides technical assistance for web page and desktop publishing, recommendations for appropriate equipment and software, and scanning services for text and graphics. To facilitate web page development and desktop publishing, academic computing offers the facilities in the academic technology lab, which is reserved for faculty use.

7.)    ACS Newsletter and Web Page

Periodically, academic computing distributes a newsletter to academic users on campus. The electronic newsletter provides information on happenings with academic computing on campus and technical information on hardware and software. Help documents are also distributed on the Web through the academic computing home page (http://www.elon.edu/acs).

 

d.      Facilities

1.)    Microcomputer labs and computing areas are available to students, faculty, and staff. Workstations in all labs provide access to the Internet, to university-supported software stored locally or on an NT server, and to the campus e-mail server. These facilities are available to all of the campus community at no charge. Students are encouraged to use the computers for preparation of class work and general communication.

2.)    Public computer labs are staffed most of the time by student lab consultants. Lab consultants are a part of the ELITE program (Emerging Leaders in Technology @Elon) and are trained on campus-wide software. A student lab consultant is available to answer questions during most of the time each lab is open. The Academic Computing staff presents workshops and prepares handouts on software packages and related topics throughout the semester. Lab schedules and workshop information are also available on the academic computing services web page at http://www.elon.edu/acs/.

3.)    Lab schedules are available outside of each lab and on the web site. (http://www.elon.edu/acs) Some computer labs are closed during the times of the year when the students are not on campus, but the labs in the library remain available. Lab hours are reduced during winter and summer terms. Lab hours are increased toward the end of each semester when term papers and projects are due.

4.)    Academic Technology Lab

Located within the academic computing offices in Belk Library, Suite 115, the academic technology lab is reserved for use by faculty. This lab offers a number of high-end computers, each of which is equipped with a flatbed scanner and image-editing software (Adobe Photoshop and Microsoft Image Composer). Other software available in this lab include the following:

a.)    Web design software (Macromedia Dreamweaver and Microsoft FrontPage);

b.)    OCR programs, which is used for converting the text in printed documents to an electronic form, and

c.)    Adobe Acrobat, used for creating Acrobat Reader (pdf) files.

Academic computing staff are available to assist faculty using the lab. 

e.       Software

The campus standard application software is Microsoft Office 2000, which includes Word, PowerPoint, Access, Excel, FrontPage and Publisher. The campus' selected statistics packages are SAS and SPSS, available on Windows machines. Programming languages and course-specific software including Microcase, BML, GIS and others are also available from various NT servers. Faculty members may place textbook courseware and data files on the network for student use, provided an adequate lead-time is allotted. Request forms are distributed before each semester begins.

f. Guidelines for Class Use of the Computer Labs

Students, faculty and staff have use of computer labs on an as needed basis. This requires that some labs be closed for class use during class hours. Students needing to use a lab will find the Belk Library commons area free of classes.

The following reservation policy makes the labs available to as many different students and faculty as possible and avoids situations where a particular class dominates a time slot, thereby excluding other classes or drop-ins.

1.)    Instructors who use computer-based activities nearly every class period should make a request of their dean to have a classroom/lab scheduled as their only classroom.

2.)    Instructors making occasional use (1-6 times per semester) of computer-based activities should call the computer lab coordinator at ext. 5000 to schedule a lab for the dates and times needed. These time slots are scheduled on a first-come, first-served basis.

3.)    Priority in a particular computer classroom/lab will be given to those making use of the software available only in that lab.

4.)    Priority will be given to match the size of the section and the classroom/lab.

5.)    Instructors are requested to schedule the lab at least 24 hours in advance. Instructors should schedule computer labs in advance rather than bringing a class on a drop-in basis since students may have planned their work around the posted lab schedule.

6.)    Instructors who are scheduled to use a lab should notify the computer lab coordinator (ext.5000) if they do not need the lab that particular day.

g.       Using Features of the Computer Network

1.)    All of the microcomputers in the labs are linked together in a network allowing them to share printers and storage space on a hard disk.

2.)    In addition to storing programs, the network's hard disks can also be used to store files such as class exercises or assignments created for student use.

3.) To have files placed on the hard disk, instructors should take a floppy disk containing the files to a staff person in academic computing at least a week before they are needed. This policy is for data files only, not for program files.

4.) Hewlett Packard LaserJet printers are available in each computer lab. Users should limit copies to one or two at most. If a class is brought to a lab, the professor needs to have copies of the appropriate handouts made to distribute to the students. Lab printers should not be used to make multiple copies. Multiple copies, such as class sets of documents and course syllabi, should be taken to the Print Services in advance.

h. Copyright Laws

Most software purchased today is copyrighted. A licensing agreement will accompany the software permitting the use of one copy. Reproduction of software for purposes other than backup is a violation of copyright laws. It is also illegal for more than one workstation to use a single copy of software on the network unless a site license or multiple copies are purchased. Any faculty member wishing to add software to the network must present a licensing agreement. No shareware will be placed on Elon's network. Freeware will not be placed on machines in graphic intensive environments.

i.         ELITE Program

The elite program gives students real world skills in an on-campus job. Students in the elite program gain technology and leadership skills while providing technology outreach and support to our faculty, staff, and students. The elite program consists of the elite Leadership Team and students working in Media Services, Academic Computing Services, PC Support and Television Services.

2.      Academic Web & Multimedia Services

Academic Web & Multimedia Services provides design and production support for faculty projects that use multimedia and/or the Web for instruction.Multimedia Services can produce interactive web pages and CD-ROMís to enhance classroom instruction or web based learning.

Multimedia Services also serves faculty and staff by providing advanced web and multimedia training.Training is available in small groups or in a one-on-one setting.Multimedia Services is located on the first floor of Belk Library and may be reached at extension 5000.

  1. Media Services

a.       Introduction

The purpose of Media Services is to facilitate and enhance the teaching/learning process, which begins in the classroom. Therefore, the center's primary services are designed to support classroom teaching and individual learning. These services include audiovisual support, instructional development, and media production. Media Services primary responsibility is the provision of audiovisual support, media production, and consultation on the selection and use of audiovisuals.

b.      Audiovisual equipment loans

1.)    Audiovisual equipment is available for instructional support. Faculty and staff may check out audiovisual equipment from the media services center in the library for a period of either three hours or forty-eight hours. Laptops, data projectors, digital cameras and video cameras are loaned for three hours per request and reservations are accepted.All other equipment is loaned for forty-eight hours per request and cannot be reserved ahead of time; it is available only on a first‑come, first‑serve basis.

2.)    All classrooms are equipped with overhead transparency projectors and with televisions and VCRs. Some have data projectors; and all have Cable TV/data ports for network connection.

c.       Audiovisual materials production

1.)    Media Services provides instructional development support by consulting with faculty members in designing and producing original audiovisual materials. The center has the capabilities to produce audiovisual materials in a wide range of formats including PowerPoint, audiotapes, videotapes, posters, transparencies, and slides. Multi‑media packages may be produced by combining two or more formats. These materials may be placed on reserve in the library for class‑related use or may become the property of the requesting department.

2.)    The Media Services staff, often working in conjunction with Academic Computing staff, will confer with the faculty member to formulate concepts, decide on formats, discuss feasibility of various options, and make production decisions. Charges for production costs are based on format, intended use, and cost of materials. Production costs are charged back to the department or administrative office requesting the service. A current list of charges for materials is available in Media Services or at www.elon.edu/media.

d.      Sound reinforcement

1.)    Sound reinforcement for on‑campus and Moseley Student Center is provided by media services. Groups using facilities in the Model Center for the Arts should contact the technical director of the theatre through the main office at (278)‑5717. All other requests for microphones, speakers, portable lecterns, tape decks, and lighting equipment should be submitted to media services 

2.)    Faculty are encouraged to plan early. Usually, at least one week's notice is required for lighting and sound services. Highly technical productions may require several weeks for planning and making arrangements for equipment 

3.)    Media Services is not responsible for podiums, chairs, staging or other such accouterment. Requests for such items should be submitted to the physical plant at (278)‑5500.

4.      Television Services

a.       Satellite Programming

A C/Ku band satellite dish enables Elon to receive a wide range of programming off-satellite. Requests for off-satellite programming may be made through the director of television services. These requests should be made as far in advance as possible so that television services can coordinate with the point of origination.

b.      Classroom Use of Cable TV

1.)    All classrooms on campus have been wired for cable TV.

2.)    These classrooms can also receive live off-satellite programs (arranged through television services). In addition, there are three classroom channels for programs broadcast or played back to a designated classroom.

3.)    Faculty should contact television services to use any of its services and to reserve a television and schedule the program.

c.       Guidelines for the Elon Information Channel.

1.)    The information channel runs 24 hours a day, printing information about campus events - programs, class cancellations, registration information, etc. The information channel will run at no charge:

a.)    The calendar of events supplied from the cultural programs office and the athletics office

b.)    Registration and graduation information as supplied by the registrarís office

c.)    Academic information supplied from the academic advising center and the provost/vice president for academic affairsí office

d.)    Class cancellations and adjustments to class schedules supplied by the provost/vice president for academic affairs

e.)    Other official university announcements

2.)    The cable production staff reserves the right to refuse to run any message they consider inappropriate.

3.)    To place an announcement on the information channel, sources should contact television services 48 hours in advance. Emergency notices can be programmed in as the need arises.

d.      Videotaping

1.)    Off-air recording of television broadcasts is done in strictest accordance with current copyright guidelines. A non-profit educational institution such as Elon University may record most programs and in most cases may retain the recording for only 45 consecutive calendar days unless permission is obtained from the copyright holder in writing. The recorded program must be shown only once to the entire class during the first 10 class days. It may be shown a second time for review. Sample permission request letters are available from the director of television services.

2.)    Requests for off-air videotaping of programs should be made to the television services staff 48 hours in advance of airing time. Special arrangements can usually be made for recording programs that air on weekends or during holidays. Requests for off-air videotaping are done on a first-come basis.

e.       Video production

1.)    Television services will assist faculty teaching courses with educational media needs for classroom use. One of the services offered is video production. Staff can produce programs as simple as one-camera lectures or as complex as two-camera studio productions.

2.)    Television services will supply technical personnel, advice, and equipment at no charge, but the requesting department will be charged for any tapes used in the production. Requests for simple one camera or off-air recordings must be made at least 48 hours in advance. More complex programs will be scheduled as time permits as they can take from one week to one semester to produce. Since production time is limited, faculty should make arrangements for production as early as possible.

3.)    All video productions will be scheduled following these priorities:

a.)    Educational programs to be used by more than one department

b.)    Educational programs for more than one instructor in one department

c.)    Educational programs used by one instructor

d.)    Other

B.     Campus Technologies

1.      Administrative Computing

The purpose of administrative computing is to provide interactive on-line and communication services for the administrative and other appropriate offices of Elon University. The policies below have been developed to provide maximum efficiency and effectiveness, and to build mutual cooperation between computer users and information systems.

a.       Each office using administrative computing services shall designate an individual with the responsibility and authority to work with Information Systems and Technologies to provide those services needed for effective performance within the respective offices. The offices recognized as direct participants in the use of computing services are:

1.)           Academic advising and career services

2.)           Academic affairs

3.)           Academic Technology And Computing committee representative on an annual rotating basis

4.)           Accounting

5.)           Admissions and financial planning

6.)           Athletics

7.)           Bursar

8.)           Business and finance

9.)           Department Secretaries

10.)       Human Resources

11.)       Institutional Advancement and Alumni Relations

12.)       Institutional Research

13.)       Payroll

14.)       Phoenix Card

15.)       Purchasing

16.)       Registrar

17.)       Residence Life

18.)       Student life

19.)       Other offices recommended by Information Systems and Technologies and approved by the administration.

b.      The offices above constitute the users' group, and the individuals representing those offices are; with the Vice President for Business, Finance and Technology and the director, responsible for the effective use of the technology resources. The following are guidelines for the users' group:

1.)    Individual members in the users' group meet with Administrative Computing to conduct routine operations at the discretion of either party

2.)    Official meetings of the individuals, as the users' group, are called and chaired by one of the users on a rotating basis

3.)    Each office in the users' group is, with Information Systems and Technologies, responsible for the computer software, hardware and communications for that office. This responsibility includes the day-to-day operation of the computer resources. The responsibility further includes the operation of the information resources within the rules and procedures established by the director and approved by the users' group as a body.

c.       Administrative Computing and the users' group determine:

1.)    Program priorities

2.)    Priority calendar

3.)    Limits of data to be placed in the computer

4.)    Rules and procedures of operation

d.      Differences of opinion regarding computer operations and policy are reconciled between the user and the director. The Administration serves for appeal.

e.       Information Systems and Technologies may take such action as is necessary to protect the information resources regarding degradation, electric power failures, flooding, and other events or situations that may impair the proper functioning of those resources.

  1. Networking and Telecommunications

    Networking and Telecommunications designs, builds and maintains the infrastructure for telephone and computing networks on campus as well as our connections to the internet and telephone network off-campus.

a.       Telephone Equipment and Services

1.)    All faculty and staff offices are equipped with a telephone. Telephones have the following features programmed in: malicious call trace, 3-way calling, call transfer, on-campus ring-again, last number redial, hold, and on-campus call forwarding. Other features that are available upon request are: speed call, call waiting, call pick-up, call forward busy and call forward Ė no answer. Single-line speakerphones and cordless and telephones for on-campus use may be purchased through the Telcom office.

2.)    Additional features are available on multi-line phones, including: dial intercom, no-hold conference, hot line, group call, make set busy, buzz and voice-call. Accessories available for multi-line phones through Telcom are: add-on modules (additional keys), digital displays and speakerphones (available in 8 and 16-key size). Telcom will provide explanation and/or a demonstration of features and accessories upon request (278-5230).

3.)    IP telephones are available in selected buildings.IP telephones plug into data jacks instead of standard telephone jacks.This allows telephones to be placed where data network connections are available.Many new features are available on IP telephones.A software based IP telephone called a softphone is also available.This allows a user to use their computer as a telephone.Please contact the Telcom office for additional information and pricing.

4.)    Accessories available for single, multi-line and IP telephones include: headsets, long handset and line cords, phone cleaning pads, shoulder rests and tangle-free adapters.

5.)    A high-quality speakerphone is available for us in conference rooms and classrooms. Telcom makes this service available to faculty and staff without any installation cost.

6.)    A telephone conference bridge is available.This bridge allows multiple parties to call a certain phone number and connect to a teleconference.Contact the telecom department to schedule use of the conference bridge (278-5230).

7.)    Cellular phones and monthly service packages for departmental use must be obtained through the Telcom office.

8.)    Voice mail is now available on a limited basis to faculty and staff. Tel-com can provide information on this service (278-5230).

b.      Installation and Service Requests

Service requests must be filled out for a department to have additional single and/or multi-line phones installed. A $40.00 fee will be charged for single-line installations, and an $80.00 fee will be charged for multi-line installations.IP phones do not have an installation free.Service requests should be sent via memo to the Telcom office at 2400 campus box. Full departmental account numbers should be included in the request.

c.       Long Distance Calls

1.)    Long distance telephone calls should be made only when absolutely necessary. Faculty members are encouraged to transact business through e-mail and written correspondence rather than through long distance telephone calls.

2.)    All calls that are made must be of an official nature. No personal long distance calls are to be made over the university telephone system and charged to the university. If personal calls are necessary faculty and staff should call collect, or use a calling card.

3.)    All department chairs will receive a copy/copies of monthly departmental toll bill(s). The total is automatically charged to the departmentís account number. Department chairs noting any unauthorized toll charges should contact Telcom so that investigation procedures can begin.

d.      Problem Calls

In the event of an unwanted or obscene telephone call, the person receiving the call should follow the practices listed below:

1.)    Hang up

2.)    Do not give any information until the caller has been identified

3.)    If the calls continue, contact Elon University safety & police at 278-5555 (ext. 5555), and begin keeping a record of the time and date the calls take place.

  1. Systems Administration

    Systems Administration is responsible for the operation and support of the operating system on all mission-critical servers on campus.Applications running on mission-critical servers include E-mail, Web, Datatel, Phoenix Card, PALS and OnTrack.The department ensures 24 hours 7 days a week reliability of all hardware and software on these servers.In addition, the staff in this department handles stability, security, backup, upgrades, patches and userís needs.

  1. PC Support

a.       Help Desk acts as a clearinghouse for all technology problems.People should call the help desk (ext 5200) when they have any problem with technology.The help desk will provide an answer over the phone or place a work order for the appropriate department to respond.Priorities for responding to problems are in the following order:

1.)    Classrooms

2.)    Labs

3.)    Academic Secretaries

4.)    Faculty

5.)    Administrative Staff

(Some system problems that affect the campus at large may take priority, for example when the entire network is down or there is a problem with payroll, an academic server or a Web server.)

Help Desk also provides CDís of the Microsoft Office suite for check out to faculty/staff and students to install on their personal computers.

b.      Software Support installs and maintains software on all Elon-owned computers.Elon University purchases Microsoft Office Professional for all faculty, staff, lab and student computers.A list of officially supported software is available from the Help Desk.

c.       Hardware Support installs and maintains all computers, printers, monitors and other Elon owned peripherals.Both Macintosh and Windows based machines are supported.

d.      Student Computer Repair Shop (ext 5100) provides software and hardware support for students for a nominal fee.The computer repair shop also sells copies of Microsoft Office CDís at a reduced rate according to our Microsoft Campus Agreement.

E.      Web Technologies

Web Technology is responsible for the operation and support of an integrated, stable, fast, and secure campus Web architecture.This includes the design, creation, and support of campus Web sites; the creation, operation, and support of numerous in-house and third party Web applications; and the design, population, and maintenance of various campus wide Web databases.The department provides services for a variety of campus departments.

(7/03)